Patient Resources

Need assistance with your OneStep Foot Scanner?

These documents may help.

Have any Questions?

When you have diabetes, taking care of your feet every day is very important. Sometimes, diabetes can harm your nerves, making it difficult to know when you have damage to your feet. It can also impact blood flow, which makes it harder for your feet to heal. This is why checking your feet daily and protecting your feet from damage is so important. The following checklist can help you maintain healthy feet.

1. Unboxing

In the box, you will find the Bluedrop scanner, wireless router, a Quick Start Guide and a detailed Instructions for Use booklet.

2. Plugging in router

To get started, attached the power cable to the router and plug in near where you will place your foot scanner. There are green lights on the back of the router that will flash while connecting to the internet. When they turn green and stay lit, the router is connected.

3. Set Up Scanner

Place the scanner on a hard floor surface without carpet. If you don’t have an area without carpet, let your Bluedrop specialist know and we can provide a support mat. Be sure to place your scanner away from direct sunlight or heat. This is important so that we collect accurate temperature analysis of your feet when using.

4. First Scan

Once you have plugged in your scanner, it will automatically connect to your wireless router. It will say “Ready” on the LCD screen once this happens. Now it’s time to scan!

1. My doctor prescribed the OneStep Foot Scanner but I haven’t received it yet. When will it arrive?

If it has been more than a week since your doctor prescribed the OneStep Foot Scanner and you haven’t heard from us, please email us at bdhelp@bluedropmedical.com

2. How do I connect my OneStep Foot Scanner to the internet?

You will receive the scanner and wireless router that connects to the internet just like your cell phone.

3. Can I put my OneStep Foot Scanner on carpet?

The scanner requires a hard surface to activate the scanning process. If you need to place your scanner in a carpeted area, let your Bluedrop Specialist know and we can send a mat to place under the scanner. When using the scanner on the mat, please use the scanner in a seated position.

4. What if I cannot stand still on the scanner for 30 seconds?

The scanner can also be used from a seated position. Place your feet in the required locations, ensuring good contact with the glass surface. Do not move your feet while the scan takes place.

5. If I need to be away from home and cannot use my OneStep Foot Scanner who should I tell?

Please let your Engagement Specialist know the days that you will be away from your scanner or are unable to scan so we don’t bother you while away.

6. Is it ok if someone else in my house uses the scanner to check their weight?

Only you should use the foot scanner has been prescribed by your doctor. This ensures we have a clean record of your health data.

7. How much does it cost?

We work directly with health insurers and other organizations to minimize any cost to the patient and provider. If you have any questions regarding reimbursement or coverage, please contact us at info@bluedropmedical.com

8. I'm receiving an error message on my device. How do I resolve?

Don’t worry, most issues are quick to resolve. If you see an error, tap the button below to view our full list of error messages and what they mean, along with step-by-step solutions.

1. Look at your feet every day.

Checking your feet for cuts, blisters, redness, or swelling can help you address issues before they become dangerous. At Bluedrop, our goal is to make this easy. We do so by providing a smart scale for your home that takes pictures of your feet and analyzes the temperature. Our team reviews the image and temperature data and lets you know if we see anything you should address. We also notify your doctor if we see anything that may need their attention. Whether or not you have a Bluedrop device, you should pay special attention to your feet and tell your doctor right away if something looks wrong.

2. Wash and dry your feet carefully.

Wash with warm water and mild soap. Dry your feet well, especially between your toes. You can use a little lotion on dry skin, but not between the toes, where moisture can cause problems. These steps are common and important parts of foot self-care [1]

3. Trim your toenails safely.

Cut your toenails straight across to help prevent ingrown nails[1].
 If you cannot see or reach your feet well, ask a foot doctor for help.

4. Wear good shoes and socks.

Many doctors recommend wearing shoes and socks all the time, even inside your home. Good shoes help lower pressure on your feet, which can help prevent sores [3, 4]. Discuss with your doctor if it makes sense for you to wear shoes specifically designed for people with diabetes. Always check inside your shoes before putting them on to make sure nothing is inside. Even a small rock can cause damage to your feet.

5. Move your feet and legs.

Being active helps blood flow to your feet. Good blood flow helps your feet stay healthy and heal better when you do have a wound or ulcer. Always consult with your doctor if you have questions about types and levels of activity and exercise.

6. Keep your blood sugar under control.

Good blood sugar control protects your nerves and blood vessels [5]. If you smoke, quitting can help improve blood flow to your feet.

7. Learn about foot care and ask for help.

Good education helps people care for their feet better [5, 6]. Talk with your doctor or nurse about foot care and ask questions if you’re unsure about anything.

8. See a foot specialist regularly.

Getting help from a foot doctor and using a full care plan — checkups, healthy shoes, and daily self-care — can greatly lower your risk of foot ulcers [3, 7, 8].

References

1. da Silva, R. A., et al. (2023). Diabetic foot ulcer self-care assessment: a scoping review. Revista Brasileira de Enfermagem.

– Identifies common self-care behaviors such as daily inspection, washing, drying between toes, lotion use, nail care, and footwear practices.

2. McPherson, M., Carroll, M., & Stewart, S. (2022). Patient-perceived and practitioner-perceived barriers to accessing foot care services for people with diabetes mellitus: a systematic literature review. Journal of Foot and Ankle Research, 15, 92.

– Notes how patients often lack knowledge of proper foot care behaviors (like checking feet) and face barriers to regular foot care.

3. Crawford, F., Inkster, M., & Kleijnen, J. (2015). Prevention of foot ulcers in the at-risk patient with diabetes: a systematic review. Diabetes/Metabolism Research and Reviews.

– Shows that self-care, therapeutic footwear, and integrated foot care reduce foot-ulcer risk.

4. Al-Ahmed, S., et al. (2020). Footwear and insole design features that reduce neuropathic plantar forefoot ulcer risk in people with diabetes: a systematic literature review. Journal of Foot and Ankle Research, 13, 30.

– Demonstrates that specialized shoes and insoles reduce pressure and may help prevent ulcers.

5. Lazzarini, P. A., et al. (2023). Prevention of foot ulcers in persons with diabetes at risk of ulceration: a systematic review and meta-analysis. Diabetes/Metabolism Research and Reviews.

– Finds that structured education and monitoring help reduce ulcer recurrence; highlights importance of overall diabetes control.

6. Al-Khawaldeh, O. A., et al. (2024). A Review of Patient’s Knowledge and Practice of Diabetic Foot Self-Care.

– Reports that people vary widely in their knowledge and practice of foot self-care, such as washing, drying, inspecting, moisturizing, and proper footwear.

7. IWGDF (International Working Group on the Diabetic Foot). (2015–updated). IWGDF Guidance on the Prevention of Foot Ulcers in At-Risk Patients With Diabetes.

– Recommends integrated foot care (professional care + education + protective footwear) as the best prevention strategy.

8. Hirpha, B., et al. (2020). Diabetic Foot Self-Care Practices Among Adult Diabetic Patients: A Cross-Sectional Study.

Contact Us

If you are unable to reach your Engagement Specialist, you can also contact us using the information below. If this is a medical emergency, please contact your physician or other medical professional